Craig Moore Ii
About Craig Moore Ii
Craig Moore II is a Customer Success Representative at Varonis, with a background in account management and customer care.
Title
Craig Moore II holds the position of Customer Success Representative. His role involves managing customer interactions and ensuring client satisfaction by utilizing various tools and strategies.
Company
Craig Moore II is currently employed at Varonis, located in Morrisville, North Carolina. He has been with the company since 2021, focusing on customer success and retention.
Previous Work Experience
Before joining Varonis, Craig Moore II worked as an Account Manager at Global Knowledge in Cary, North Carolina, from 2018 to 2020. He also held the position of Customer Care Coordinator at Siemens Healthcare, where he was employed from 2013 to 2018. Earlier in his career, he was a Sales Lead at Fossil Watches from 2011 to 2015 and an Assistant Manager at Enterprise Rent-A-Car from 2009 to 2011.
Education and Expertise
Craig Moore II earned a Bachelor's Degree in Business Administration and Management, General from Methodist University. He studied at the university from 2004 to 2008. His expertise includes the use of Salesforce, Gainsight, and Financial Force to enhance customer support and provide valuable insights.
Customer Success Responsibilities
In his role at Varonis, Craig Moore II is responsible for creating and overseeing customer interaction plans based on project and renewal dates. He tracks customer health by monitoring product usage and satisfaction to identify at-risk customers. He also coordinates with account teams and other functions to provide feedback and insights, manage customer growth, and ensure retention through strategic onboarding and regular touchpoints.