Eran Lanz
About Eran Lanz
Eran Lanz is an Engineering Escalations Manager (Tier4 Manager) at Varonis, with prior experience at DVTEL (now FLIR) and XVionics.
Engineering Escalations Manager at Varonis
Eran Lanz currently holds the position of Engineering Escalations Manager (Tier4 Manager) at Varonis. Since assuming this role in 2019, he has been responsible for managing the highest level of technical support and addressing complex technical issues that escalate beyond lower-level support. Based in Israel, Eran's role involves coordinating with various engineering teams to ensure efficient resolution of customer issues.
QA & Tier4 Director at DVTEL (Now FLIR)
From 2012 to 2019, Eran Lanz served as the QA & Tier4 Director at DVTEL, which is now part of FLIR. In this role, he led the Quality Assurance and Tier4 support teams, overseeing the process of ensuring product integrity and addressing critical technical support queries. His seven-year tenure in this position involved substantial improvements in QA processes and escalation management.
VP R&D at XVionics
Eran Lanz was the VP of Research and Development (R&D) at XVionics from 2004 to 2012. For eight years, he directed the company's R&D efforts, focusing on the development of innovative technologies and products. His role encompassed overseeing the R&D team, managing project timelines, and ensuring that product development was aligned with the company’s strategic goals.