Hannah Brooks
About Hannah Brooks
Hannah Brooks is a Knowledge Management Specialist at Varonis, with a background in technical support and business network support engineering.
Company
Hannah Brooks currently works at Varonis as a Knowledge Management Specialist. Located in Cork, County Cork, Ireland, Hannah has been part of Varonis since 2021. Previously, she served as a Technical Support Engineer at the same company from 2018 to 2021. Varonis is known for its data security and analytics solutions, focusing on protecting data from internal and external threats.
Title
Hannah Brooks holds the title of Knowledge Management Specialist at Varonis. In this role, she leads and mentors KCS (Knowledge-Centered Service) coaches and significantly contributes to the development of Varonis's knowledge strategy and processes. Her work involves ensuring smooth information transfer across various teams to enhance the company's knowledge base.
Education and Expertise
Hannah Brooks studied at IES San Vicente, where she focused on Computer Systems Networking and Telecommunications. She earned a higher certificate in Networking, Web Programming, and Data Management from 2011 to 2013. Her educational background has equipped her with the skills needed to manage and facilitate knowledge management systems effectively.
Professional Background
Before joining Varonis, Hannah Brooks gained valuable experience in technical support and knowledge management. She worked at OpenText as a Business Network Support Engineer from 2016 to 2018 and at Voxpro as a Google Apps Technical Support Specialist from 2013 to 2016. These roles helped her build a robust foundation in technical support and knowledge management.
Knowledge Management Specialist at Varonis
In her role as a Knowledge Management Specialist at Varonis, Hannah Brooks plays a crucial role in aligning the company's knowledge strategy with KCS principles. She assists with training and readiness for all users within Varonis's knowledge ecosystem and facilitates the smooth transfer of information across various teams.