Heather Murph
About Heather Murph
Heather Murph is a Technical Support Engineer II at Varonis, with extensive experience in IT support and systems administration across various organizations in North Carolina.
Company
Heather Murph currently works at Varonis as a Technical Support Engineer II. She has been with Varonis since 2021 and is based in Morrisville, North Carolina, United States. In her role, Heather contributes to the Varonis Knowledge Base by documenting and publishing relevant content following technical investigations and escalates urgent issues in customer environments.
Title
Heather Murph holds the title of Technical Support Engineer II at Varonis. She has extensive experience in providing technical support and has received recognition for her ability to troubleshoot and resolve complex technical issues related to Active Directory, Windows file servers, Exchange, SharePoint, and Storage systems.
Professional Experience
Heather Murph has extensive experience in the IT industry. Before joining Varonis, she worked at outsourceIT as a Systems Administrator in Burlington, North Carolina from 2020 to 2021. Prior to that, she worked as a Sr. Customer Service Engineer at SymbioSystems in the Greensboro/Winston-Salem, North Carolina Area from 2019 to 2020. From 2017 to 2019, Heather was a System Engineer II at Longleaf System & Network Specialists in Greensboro. Earlier in her career, she held positions including Desktop Support Specialist Senior at UNC Health Care, IT Analyst at Duke Cancer Institute, and Support Services Team Lead at LabCorp.
Education and Expertise
Heather Murph has a strong educational background in Information Technology. She earned her Master of Science in Computer/Information Technology Administration and Management from Western Governors University between 2018 and 2021. She also holds a Bachelor of Science in Information Technology from the same institution, obtained between 2015 and 2018. Additionally, she achieved an Associate of Arts and Sciences in Computer/Information Technology Administration and Management from Guilford Technical Community College from 2013 to 2015.
Technical Skills
Heather Murph is skilled in troubleshooting and resolving complex technical issues related to Active Directory, Windows file servers, Exchange, SharePoint, and Storage systems. Her technical investigations often lead to the enrichment of the Varonis Knowledge Base by documenting and publishing relevant content. Heather’s proactive approach includes identifying critical points of failure and escalating urgent issues in customer environments.