Matthew Waters
About Matthew Waters
Matthew Waters is the Technical Support Team Lead at Varonis in the Raleigh-Durham, North Carolina Area, with a background in technical support and customer care.
Current Role at Varonis
Matthew Waters holds the position of Technical Support Team Lead at Varonis, a role he has been in since 2018. Located in the Raleigh-Durham, North Carolina area, Matthew is responsible for leading a team of technical support professionals. His primary responsibilities include overseeing technical support operations, managing team performance, and ensuring customer issues are resolved efficiently and effectively.
Previous Positions at Varonis
Before becoming a Technical Support Team Lead, Matthew Waters served as a Technical Support Engineer Tier II at Varonis from 2016. In this capacity, he specialized in resolving more complex technical issues and providing advanced support to customers in Raleigh, North Carolina. Prior to this role, he started at Varonis as a Technical Support Engineer also in 2016, where he handled customer inquiries and troubleshooting tasks.
Customer Care Experience at Xerox
Prior to joining Varonis, Matthew Waters worked as a Customer Care Supervisor at Xerox. From 2014 to 2016, he managed a team of customer care representatives in the Raleigh-Durham, North Carolina area. His duties included monitoring performance, providing coaching, and ensuring customer satisfaction through effective problem resolution.
Education at Wake Technical Community College
Matthew Waters attended Wake Technical Community College from 2010 to 2012. During this time, he completed his studies over a period of two years. His education at Wake Technical provided him with a foundational knowledge that has supported his career in technical support and customer care.