Philip Ryan
About Philip Ryan
Philip Ryan is the Global Support Quality Manager at Varonis, with extensive experience in technical support and management roles at Dell Technologies and Dell EMC in County Cork, Ireland.
Title
Philip Ryan currently holds the position of Global Support Quality Manager at Varonis, a role he has been in since 2022.
Company
Philip Ryan works at Varonis, where he oversees global support quality management. His responsibilities include leading a team of Quality Analysts, implementing new quality measurement tools, and driving change management initiatives to enhance customer engagement.
Previous Roles at Dell Technologies
Before joining Varonis, Philip Ryan worked at Dell Technologies. His roles included Senior Manager of Data Protection Technical Support from 2021 to 2022 in Cork and Technical Support Manager from 2017 to 2021 in Ovens, County Cork. He also served as a Technical Support Supervisor at Dell EMC from 2014 to 2017 and as a Workflow Manager from 2012 to 2014, all within County Cork, Ireland.
Educational Background
Philip Ryan has attained a Postgraduate Degree in Leading Business Innovation & Digital Transformation from Technological University Dublin in 2020. Additionally, he holds a Bachelor's degree in General Sales, Merchandising, and Related Marketing Operations from Gateshead College, achieved between 2004 and 2006.
Quality Initiatives at Varonis
At Varonis, Philip Ryan has implemented a new quality measurement tool that provides actionable insights for the customer service team. He also audits and revises quality training plans and promotes the adoption of Knowledge-Centered Service (KCS) by capturing and reporting key metrics to improve the digital customer experience.