Robert Elphick
About Robert Elphick
Robert Elphick is a Customer Success Manager at Varonis with extensive experience in customer support and technical account management.
Professional Background
Robert Elphick has extensive experience in customer success and technical support roles spanning multiple industries and locations. From 2005 to 2010, he worked at Foundry as a Customer Support Engineer. He then advanced to the role of Principal Customer Support Engineer at the same company, holding that position from 2010 to 2012. His career further expanded as he moved to Solid Angle S.L., where he worked in Design, Marketing, and Support from 2012 to 2014 in London, Greater London, United Kingdom. From 2014 to 2018, Robert served as a Technical Account Manager for Wandera in San Francisco, California, United States. Presently, he works as a Customer Success Manager at Varonis, a position he has held since 2018.
Role at Varonis
Since 2018, Robert Elphick has been a Customer Success Manager at Varonis. In this role, he is responsible for ensuring customer satisfaction by providing expert guidance and support. He works closely with clients to understand their needs, helping them to make the most of Varonis's solutions and ensuring a seamless customer experience. His primary focus is on forging strong relationships with customers to aid in the successful adoption and ongoing use of Varonis technologies.
Previous Role at Wandera
From 2014 to 2018, Robert Elphick was employed as a Technical Account Manager at Wandera in San Francisco, California. In this role, he managed the technical relationship between the company and its clients. His responsibilities included addressing technical issues, providing product training, and ensuring optimal usage of Wandera's services. His work contributed to improving client satisfaction and retention during his tenure.
Experience at Foundry
Robert Elphick's tenure at Foundry was marked by two pivotal roles. From 2005 to 2010, he was a Customer Support Engineer, handling various customer inquiries and technical problems. Afterward, he was promoted to Principal Customer Support Engineer, serving in this capacity from 2010 to 2012. In this role, he took on greater responsibilities, likely involving more complex problem-solving and customer interactions. His work at Foundry set the foundation for his later roles in customer success and technical account management.
Tenure at Solid Angle S.L.
Between 2012 and 2014, Robert Elphick worked at Solid Angle S.L. in London, Greater London, United Kingdom. His role encompassed design, marketing, and support. While at Solid Angle, he contributed to various facets of the company's operations, from the creative aspects of design to the promotional efforts of marketing and the technical demands of customer support. This multidisciplinary role helped broaden his skill set, preparing him for future career advancements.