Scott Phelan
About Scott Phelan
Scott Phelan is a Technical Support Engineer - Tier 3 at Varonis, specializing in multiple products and mentoring team members.
Company
Scott Phelan currently works at Varonis, a company specializing in data security and analytics. He holds two roles at Varonis: Technical Support Engineer - Tier 3 in Madrid Area, Spain (since 2018) and Tier 2 Technical Support Engineer in Cork (since 2017). He collaborates extensively with other teams to document and resolve high-priority issues and contributes to expanding the knowledge of his peers.
Title
Scott Phelan serves as a Technical Support Engineer - Tier 3 and Tier 2 Technical Support Engineer at Varonis. These positions involve addressing escalated support issues and acting as a subject matter expert in multiple product areas. Through these roles, he provides advanced technical support and creates knowledge-sharing resources for the support team.
Previous Roles at Dell and Handy
Before joining Varonis, Scott Phelan had roles at Dell and Handy. At Dell, he was an Enterprise Storage Engineer (3 months in 2016-2017) and an Enterprise Technical Support Senior Analyst (1 year in 2015-2016). At Handy, he served in various capacities, including Operations & IT Intern focusing on Mobile Device Management, International Market Analysis, and Professional US Market Analysis (each for 4 months in 2014).
Sales Support Internship at Trustev
Scott Phelan completed a Sales Support Internship at Trustev in 2013 for 3 months. During this internship, he gained experience in sales support functions, contributing to the operational efficiency of the company in Ireland.
Education and Expertise
Scott Phelan studied Information Technology at Munster Technological University, earning an Honours Degree in Business Information Systems (2011-2015). His education provided a strong foundation for his roles in technical support and operations. Scott is also involved in developing Knowledge Base articles and training materials at Varonis, displaying his ability to educate and mentor team members.