Sean Phillips
About Sean Phillips
Sean Phillips is the Technical Support Team Lead at Varonis, managing a diverse team and leading initiatives to improve organizational processes.
Company: Varonis
Sean Phillips serves as the Technical Support Team Lead at Varonis since 2022. Before his current role, he was the Front Line Support Team Lead at the same company for four months. Earlier, from 2020 to 2021, Sean worked as a Tier II Technical Support Engineer at Varonis. His responsibilities at Varonis include managing a diverse team of Tier 2 and Tier 3 Technical Support Engineers across the United States and actively participating in committees focused on enhancing policies and procedures.
Title: Technical Support Team Lead
As a Technical Support Team Lead, Sean Phillips manages a team of Tier 2 and Tier 3 Technical Support Engineers. His role encompasses providing developmental feedback to the engineers, identifying and addressing skill gaps, and leading initiatives aimed at redesigning and improving organizational processes and procedures. Sean's leadership extends to participating in committees that work on optimizing the support organization's policies and procedures.
Education and Expertise: University of Hawaii Maui College
Sean Phillips studied Electronic and Computer Engineering Technology at the University of Hawaii Maui College, where he earned an Associate of Science degree from 2015 to 2017. His academic background laid the foundation for his technical expertise and problem-solving skills, which he later applied in various roles across different companies.
Background: Diverse Technical Roles
Sean Phillips has a rich background in technical and support roles. Before his current position at Varonis, he worked at Hillrom as a Product Quality Representative for ten months. He also served as a Network Support Analyst at Mako Medical Laboratories for a year and as an Apple Master at Best Buy for ten months. Sean's early career included roles such as IT Specialist Intern at the University of Hawaii Maui College, Assistant Manager and Customer Service Lead at Fun Factory Inc., and Cavalry Scout in the US Army.
Achievements: Organizational Improvement
Throughout his career, Sean Phillips has contributed to significant organizational improvements. At Varonis, he led initiatives to redesign and improve processes and procedures in a global context. His leadership also involves managing a diverse team of technical support engineers and actively participating in committees aimed at enhancing policies and procedures. His contributions focus on both technical and soft skill development among team members.