Stephanie Mitchell
About Stephanie Mitchell
Stephanie Mitchell is the Technical Support Team Lead at Varonis in New York, with a background in technical support and client services at Varonis and Fidelity Investments.
Company
Stephanie Mitchell is currently working at Varonis, a prominent data security and analytics company. Varonis is known for providing comprehensive data protection solutions, specializing in safeguarding sensitive information and preventing data breaches. Stephanie has been with the company in various capacities since 2016, bringing her technical expertise to the firm's support infrastructure.
Title
Stephanie Mitchell holds the position of Technical Support Team Lead at Varonis. In this role, she leads a team of technical support professionals, ensuring efficient resolution of complex technical issues and maintaining high levels of customer satisfaction. Her leadership within the team plays a crucial role in the seamless operation and support of Varonis’ data protection solutions.
Education and Expertise
Stephanie Mitchell has a diverse educational background, with a Bachelor of Arts in Business Administration and Leadership from Peace College, which she completed between 2008 and 2010. She also achieved an Associate of Arts from Wake Technical Community College from 2005 to 2007 and studied Computer Programming at the same institution between 2014 and 2017. This combination of business administration and technical programming skills underpins her role in technical support leadership.
Professional Background
Stephanie's career in technical support and client management began at Fidelity Investments, where she worked from 2010 to 2015 in various roles including Client Management Representative II, Client Services Representative III, Customer Care Escalations, and Integrated Employee Resolution Case Manager. She transitioned to Varonis in 2016, advancing through positions from Technical Support Engineer (Tier 1 through Tier 3) to her current role as Technical Support Team Lead.
Career Progression at Varonis
Stephanie's progression at Varonis showcases her growing expertise and leadership. She started as a Technical Support Engineer - Tier 1 in 2016, then moved to Tier 2 in 2017, followed by Tier 3 later that year. By 2018, she was promoted to Technical Support Team Lead. This steady career advancement reflects her skills in managing technical issues and leading support teams effectively.