Timothy Ahern
About Timothy Ahern
Timothy Ahern is a Technical Support Engineer - Tier 2 at Varonis, with extensive experience in IT support roles at Westbourne IT Global Services and a background in office administration and renewable energy.
Company
Timothy Ahern currently works at Varonis as a Technical Support Engineer - Tier 2. Since joining Varonis in 2021, he has been part of the professional technical support team based in the Cork Metropolitan Area. The role involves handling second-tier support issues, ensuring clients’ technical problems are resolved efficiently and effectively.
Title
Timothy Ahern holds the position of Technical Support Engineer - Tier 2 at Varonis. This role requires advanced problem-solving skills and technical expertise to manage escalated support requests. His responsibilities include addressing complex technical issues and providing high-quality support to customers.
Education and Expertise
Timothy Ahern earned a Bachelor of Science (B.Sc.) from the Limerick Institute of Technology, where he studied from 2007 to 2010. His formal education laid the foundation for his career in technical support and IT services. Before that, he achieved his Leaving Certificate from Hazelwood College, Dromcollogher, Co. Limerick, completing his studies there from 2001 to 2007.
Professional Background
Timothy Ahern has extensive experience in various technical support roles. Prior to his current position at Varonis, he worked at Westbourne IT Global Services in several capacities: as a Senior Technical Advisor (2020-2021), Specialist Engineer (2019-2020), Service Desk Engineer (2016-2019), Onboarding/Offboarding (IT) Administrator (2015-2016), and Incoming Ticket Operator (2014-2015). Earlier in his career, he served as an Office Administrator at Ashgrove Renewables for four months in 2014.