Pablo Rivera
About Pablo Rivera
Pablo Rivera is a Customer Success Manager at Vena Solutions, specializing in mid-market accounts. He has extensive experience in customer success and account management across various industries in North America and Latin America.
Current Role at Vena Solutions
Pablo Rivera serves as a Customer Success Manager for Mid-Market Accounts at Vena Solutions. He has been in this role since 2022, contributing to the company's focus on customer satisfaction and retention. His responsibilities include aligning client goals with Vena's strategies and resources to ensure successful outcomes.
Previous Experience in Customer Success
Before joining Vena Solutions, Pablo held the position of Customer Success Manager at ProntoForms from 2021 to 2022. He also worked at Assent in various roles, including Supplier Support Specialist and Consultant, accumulating experience in customer support and consulting within the Greater Ottawa Metropolitan Area.
Background in Retail and Management
Pablo has a diverse background in retail management, having worked at Walmart in several capacities, including Administrative Manager, Management Trainee, and Buyer for Personal Care, Baby, and Paper Products. His experience spans over three years in various roles, where he developed skills in category management and operational efficiency.
Education and Expertise
Pablo holds a Master of Business Administration (M.B.A.) with a specialization in Marketing from ISEADE - FEPADE, completed between 2013 and 2015. He also earned a Bachelor of Science (B.S.) degree with a double major in Management/Administration and Marketing from the University of the Ozarks, where he studied from 2006 to 2010.
Skills and Professional Focus
Pablo is adept at problem-solving with a strong emphasis on results, agility, and innovation. He is passionate about nurturing B2B partnerships and maximizing their value. His experience in category management and data-driven decision-making reflects his commitment to achieving client success through strategic alignment.