Gabryelle Cabral
About Gabryelle Cabral
Gabryelle Cabral is an Analista de Customer Success currently working at Vendah in São Paulo, Brazil. With a background in customer service and a focus on continuous learning, she has developed skills in handling critical cases and improving processes.
Current Role at Vendah
Gabryelle Cabral currently serves as an Analista de Costumer Sucess at Vendah, a company that is part of Y Combinator's Winter 2023 batch. She has been in this role since 2023, working in São Paulo, Brasil. In this position, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include managing customer relationships and addressing critical cases to improve service delivery.
Previous Experience at GetNinjas
Gabryelle Cabral worked at GetNinjas from 2019 to 2022, where she held multiple roles. Initially, she served as an Agente de atendimento for two years, providing customer support and assistance. Following this, she transitioned to the role of Analista Backoffice for one year, where she managed administrative tasks and supported operational processes. Her experience at GetNinjas contributed to her skills in customer service and administrative routines.
Educational Background
Gabryelle Cabral has a diverse educational background. She studied at Centro Universitário Senac, where she achieved a Profissionalizante degree from 2015 to 2016. She also attended Centro Profissionalizante - Rio Branco, earning a Certificado de conclusão in 2018. Additionally, she pursued a Curso Superior de Tecnologia in Gestão da Qualidade at Uninove - Universidade Nove de Julho from 2021 to 2023. Gabryelle is currently studying at Cultura Inglesa, focusing on Ensino de Inglês como Segundo Idioma, which she is expected to complete in 2025.
Skills and Specializations
Gabryelle Cabral possesses a dynamic and analytical profile, emphasizing continuous learning and improvement. She specializes in handling critical cases, focusing on thorough investigations to identify root problems. Her hands-on approach aims to facilitate process flow and drive continuous improvements in customer service. With three years of experience in customer service and administrative roles, she is well-equipped to contribute effectively to her team's objectives.