Jaqueline Mansano
About Jaqueline Mansano
Jaqueline Mansano is a Supervisor de Atendimento N1 with extensive experience in customer service management, utilizing various CRM tools to enhance customer satisfaction. She has a background in business administration and has held several supervisory roles in notable companies across Brazil.
Current Role at Vendah
Jaqueline Mansano currently serves as Supervisor de Atendimento N1 at Vendah, a position she has held since 2024. In this role, she focuses on enhancing customer service operations and ensuring customer satisfaction. Her responsibilities include overseeing customer interactions and implementing strategies to improve service delivery.
Previous Experience in Customer Service
Jaqueline has a diverse background in customer service roles. She worked as Supervisor Swift Resolve at Swift from 2022 to 2023, where she managed customer care operations. Prior to that, she was Customer Excellence at Loja Integrada in 2021 and held the position of Supervisor III at Paschoalotto Serviços Financeiros from 2015 to 2021. Additionally, she served as Supervisora de operações at Kavak.com in 2022 and as Customer Experience Supervisor at VExpenses from 2023 to 2024.
Education and Professional Development
Jaqueline studied Administração e Negócios at Faculdade de Tecnologia de São Paulo - FATEC-SP, completing her degree in Gestão Empresarial from 2017 to 2020. She also pursued further education at FGV - Fundação Getulio Vargas, earning a Pós-graduação Lato Sensu in Liderança e Inovação from 2021 to 2022. Her educational background supports her expertise in customer service and team management.
Skills in Customer Relationship Management
Jaqueline utilizes a variety of CRM and customer service tools to enhance customer satisfaction and loyalty. She is proficient in platforms such as Zendesk, SAP, VTEX, and Hugme. Her skills include handling critical customer interactions through channels like Reclame Aqui and Procon, which are essential for maintaining service quality and addressing customer concerns.
Focus on Team Development
Jaqueline is dedicated to developing and training teams to improve customer experience. She emphasizes the importance of feedback, monitoring, and providing support materials to her team members. Her approach aims to foster a culture of continuous improvement in customer service processes and solutions.