Laura Bouazza
About Laura Bouazza
Laura Bouazza is a Senior Customer Care Representative at Vestiaire Collective, where she has worked since 2017. She has extensive experience in customer service and communication, having previously held roles in various companies and studied in the fields of art communication and literature.
Work at Vestiaire Collective
Laura Bouazza has been employed at Vestiaire Collective as a Senior Customer Care Representative since 2017. In this role, she collaborates with various operational teams, including logistics, concierge, B2C, technical support, marketing, and finance. She handles complex customer issues at the third level of expert escalation for both French and English-speaking clients. Additionally, she works on improving the company's e-reputation by managing public responses to TrustPilot comments using Sprinklr and Trustpilot Business software.
Previous Experience
Before her current role, Laura Bouazza worked at Vestiaire Collective as Chargée de produit Conciergerie / VIP from 2016 to 2017. Her earlier experience includes positions at New Look as Chargée de communication digitale / Community management from 2009 to 2011, and at Menlook.com (Groupe Meninvest) as Chargée de contenu web marchand - Rédactrice from 2011 to 2015. She also worked as Assistante de production at Elegangz in 2008.
Education and Expertise
Laura Bouazza studied at Lycée La Bruyère, where she achieved a Baccalauréat with a focus on Littérature - Option Anglais renforcé et Arts. She furthered her education at Université Paris X Nanterre, obtaining a Deug in LEA Anglais/ Allemand from 2002 to 2004. Laura earned an European Bachelor in Communication culturelle et Marché de l'art from ICART Paris (Institut des Carrières Artistiques) from 2004 to 2007.
Analytical Skills and Customer Experience
In her role, Laura Bouazza utilizes her analytical skills and attention to detail to identify fraudulent situations. She proposes enhancements to customer experience and internal processes, ensuring that complex customer issues are addressed effectively. Her expertise in managing postal disputes with partners such as La Poste, Chronopost, DHL, Fedex, UPS, and Hermes further supports her commitment to customer satisfaction.