Tanja Hohn
About Tanja Hohn
Tanja Hohn serves as the Head of Global Training, Quality & VOC at Vestiaire Collective, a position she has held since 2023. With a background in customer service management and operations, she focuses on enhancing organizational performance through a customer-centric approach.
Work at Vestiaire Collective
Tanja Hohn serves as the Head of Global Training, Quality & VOC at Vestiaire Collective since 2023. In this role, she has implemented a customer-centric strategy aimed at enhancing organizational performance. Previously, she held the position of Head of Customer Care Operations at Vestiaire Collective from 2019 to 2023, where she focused on improving customer service and engagement. Her current responsibilities include fostering a customer-obsessed culture within the organization, ensuring that the community is central to all tasks and strategies.
Previous Experience in Customer Service Management
Tanja Hohn has extensive experience in customer service management across various organizations. She worked at PhotoBox in multiple roles, including European Customer Service Manager from 2011 to 2014 and Head of Customer Support from 2015 to 2016. Additionally, she served as CS Experience Manager at PhotoBox for 10 months in 2014. Her experience also includes positions at Atos Medical as DTC & BO Manager from 2016 to 2017 and at Campings.com as Directrice des opérations from 2017 to 2019.
Background and Education
Tanja Hohn studied at Paris-Pantheon-Assas University, where she focused on Droit and achieved a DEUG from 1991 to 1993. This educational background laid the foundation for her career in management and customer service. Prior to her roles in the corporate sector, she worked at Europcar as Coordinatrice Call-Center from 2004 to 2011, gaining significant experience in call center operations.
Focus on Customer-Centric Strategies
In her current role, Tanja Hohn emphasizes the importance of making the organization customer-obsessed. She aims to continuously improve service offerings and engagement experiences to exceed customer expectations. Her strategic approach involves placing the community at the center of every task and strategy, which is integral to her leadership style and operational goals.