Beth Nerney
About Beth Nerney
Beth Nerney is the Call Center Manager at Viking Cruises in Boston, MA, with extensive experience in customer service and sales management.
Company
Beth Nerney is currently working at Viking Cruises in Boston, MA. She holds the position of Call Center Manager. Her role involves overseeing call center operations, ensuring that the team meets productivity and revenue goals. Her responsibilities also include mentoring department Supervisors and Team Leads to enhance their management and leadership skills.
Title
Beth Nerney serves as the Call Center Manager at Viking Cruises. In this role, she drives department metrics around conversion rate, productivity, revenue, and upsells. She is also known for her ability to organize and align resources according to priorities, helping to meet the constantly changing demands of the business.
Previous Positions at Viking Cruises
Before becoming the Call Center Manager, Beth Nerney worked at Viking Cruises from 2007 to 2015 as a Sales Supervisor. Throughout her eight-year tenure as a Sales Supervisor, she honed her skills in team leadership and customer interaction. Her experience in this position provided a strong foundation for her current managerial role.
Customer Service Supervisor Experience
Beth Nerney worked at Vista Higher Learning as a Customer Service Supervisor from 2006 to 2007. Prior to that, she served as Customer Service & Sales Support from 2005 to 2006. Here, she gained valuable experience managing customer interactions and supporting sales operations. This period marks her transition into supervisory roles within the customer service industry.
Background in Travel Industry
Beth Nerney has an extensive background in the travel industry. She began her career at the Grand Circle Corporation in various roles, starting as a Travel Counselor in 2002 and advancing to New Hire Coach by 2004. Her diverse roles included Inner Circle Team Lead and Travel Counselor. She also worked internationally on various vessels, including M/V Golden Dawn and Whale Watch Azores, gaining a wide range of experiences in customer service and support roles in different geographical locations.