Rachel Streid
About Rachel Streid
Rachel Streid is the Customer Service Manager at Viking Cruises in Woodland Hills, California, with over 13 years of experience in customer service and sales.
Current Title and Role
Rachel Streid currently holds the position of Customer Service Manager at Viking Cruises. She is based in Woodland Hills, California, where she oversees customer service operations, ensuring that clients receive efficient and effective assistance.
Professional Experience at Viking Cruises
Rachel Streid has been with Viking Cruises for over a decade, initially joining the company in 2012 as a Ship Communications Coordinator. She served in this role for five years before being promoted to Customer Service Manager in 2017. In her managerial role, Rachel has been instrumental in enhancing the customer service operations of Viking Cruises.
Previous Industry Experience
Prior to joining Viking Cruises, Rachel Streid worked at Bank of America as a Customer Service & Sales Specialist from 2010 to 2012. Her role at Bank of America involved resolving customer issues and supporting sales initiatives, which provided her with a strong foundation in customer service.
Educational Background
Rachel Streid earned a Bachelor of Arts (BA) in Psychology from The University of New Mexico, completing her studies in 2009. Her academic background in psychology provides a solid understanding of customer behavior, which she applies in her current role to improve customer satisfaction.
Expertise in Customer Service
With over 13 years of experience in customer service and sales, Rachel has developed extensive expertise in managing customer relations and service operations. Her transition from the banking industry to the cruise industry has allowed her to bring valuable skills and insights to her role at Viking Cruises, where she continues to contribute to the company's customer service excellence.