Kayla Jacobs (She/Her)
About Kayla Jacobs (She/Her)
Kayla Jacobs is a Customer Success Manager at Volanté Systems, with a background in travel consultancy and social work. She holds a Master's Degree in International and Community Development from the University of Calgary and a Bachelor's Degree in Sociology from McMaster University.
Current Role at Volanté Systems
Kayla Jacobs serves as a Customer Success Manager at Volanté Systems, a position she has held since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's solutions. Her responsibilities include managing client relationships, addressing customer inquiries, and providing support to optimize the user experience.
Previous Experience at Corporate Traveller Canada
Prior to her current role, Kayla Jacobs worked at Corporate Traveller Canada in various capacities. She served as an Account Manager from 2016 to 2018, where she managed client accounts and provided travel solutions. Following this, she held the position of Future Team Leader for 10 months in 2018, before becoming a Team Leader from 2019 to 2020. Her experience at Corporate Traveller Canada contributed to her skills in customer service and team management.
Education and Expertise
Kayla Jacobs holds a Master's Degree in International and Community Development from the University of Calgary, which she completed from 2014 to 2015. She also earned a Bachelor of Sociology from McMaster University, where she studied from 2010 to 2014. Her educational background provides her with a strong foundation in social work and community engagement, enhancing her capabilities in customer success roles.
Early Career at Flight Centre Travel Group
Kayla Jacobs began her career as a Leisure Travel Consultant at Flight Centre Travel Group in 2016. She worked in the Toronto, Canada Area for 10 months, where she gained experience in the travel industry and developed her customer service skills. This role marked the start of her professional journey in customer-focused positions.
Experience as a Crisis Worker
Before entering the travel industry, Kayla Jacobs worked as a Crisis Worker at Good Shepherd Hamilton from 2012 to 2014. In this role, she provided support to individuals in crisis situations, which helped her develop strong interpersonal skills and an understanding of community needs. This experience contributed to her overall expertise in customer relations and support.