Cecil Fountain
About Cecil Fountain
Cecil Fountain serves as the Hub Operations Coordinator at Vroom in Atlanta, GA, where he has worked since 2021. He holds a Bachelor's Degree in Psychology from Jackson State University and an M.B.A. in Strategic Management from the University of South Florida, along with a Master's Degree in Sociology.
Work at Vroom
Cecil Fountain has been serving as the Hub Operations Coordinator at Vroom since 2021. In this role, he operates from Atlanta, GA, and is responsible for coordinating with national teams and external vendors. His primary focus is to ensure timely maintenance and repairs of products, which involves meticulous documentation of customer interactions and real-time inventory management. Fountain utilizes a variety of software systems, including Runbuggy, Acertus, Auctiontrac, and TDMV, to streamline daily operations and enhance efficiency.
Education and Expertise
Cecil Fountain holds a Bachelor’s Degree in Psychology from Jackson State University, where he studied from 2004 to 2007. He furthered his education by obtaining a Master’s Degree in Sociology from the same institution from 2007 to 2009. Additionally, he earned a Master of Business Administration (M.B.A.) in Strategic Management from the University of South Florida, studying from 2011 to 2013. His educational background supports his expertise in operations coordination and customer experience management.
Professional Background
Before joining Vroom, Cecil Fountain accumulated diverse experience in customer service and operations. He worked at Verizon Wireless as a Customer Advocate from 2017 to 2019, where he focused on customer support. Following that, he served as a Customer Experience Associate at CarMax for nine months in 2019. Prior to these roles, he was a Team Manager at Concentrix from 2015 to 2017, where he oversaw team performance in a business process outsourcing environment.
Software Proficiency
Cecil Fountain possesses advanced proficiency in various software systems that are essential for his role. He utilizes data reporting systems such as Tableau and Quickbase to analyze operational data and improve decision-making processes. His experience with software like Runbuggy, Acertus, Auctiontrac, and TDMV allows him to manage daily operations effectively and ensure a high level of service delivery.
Customer Experience Focus
In his current role, Cecil Fountain emphasizes providing a concierge experience for customers. He collaborates with various stakeholders to ensure quality product delivery. His approach involves coordinating efforts to meet customer needs and ensuring that all interactions are documented accurately, which contributes to a seamless customer experience.