Corey Reel
About Corey Reel
Corey Reel serves as a Service Delivery Manager at Vroom, where he leads a team of 75 agents and has a background in sports management and operations. He has held various managerial roles in logistics and operations across multiple organizations, including Walgreens and H-E-B.
Current Role at Vroom
Corey Reel serves as the Service Delivery Manager at Vroom, a position he has held since 2022. In this role, he leads a team of 75 agents, 5 supervisors, and a manager, with experience managing up to 150 agents during peak times. His responsibilities include overseeing service delivery operations and ensuring that team performance meets organizational standards.
Education and Expertise
Corey Reel completed his high school education at REL High School from 2006 to 2010. He then attended Texas A&M University, where he studied Sports Management and earned a Bachelor of Science (B.S.) degree from 2011 to 2016. His educational background provides a foundation for his career in management and operations.
Previous Work Experience
Before joining Vroom, Corey Reel held various positions in management and operations. He worked as a Distribution Center Manager at Walgreens from 2021 to 2022 and as a Warehouse Manager at M-TriGen, Inc. for seven months in 2018. Additionally, he served as an Operations Coordinator for the Shell Houston Open at the Houston Golf Association from 2016 to 2018 and as an Outbound Operations Manager at H-E-B from 2019 to 2021.
Military Background
Corey Reel served in the U.S. Army as an Intelligence Analyst from 2010 to 2016. This six-year experience provided him with skills in analysis and operational management, which he has applied in his subsequent civilian roles.
Achievements in Service Delivery Management
In his current role, Corey Reel has implemented a new productivity tracking tool that increased agent productivity significantly. He established a QA audit program that improved accuracy from 85% to 99%. Additionally, he successfully reduced a backlog of unregistered vehicles from 21,000 to less than 1,500 in just seven months by managing multiple departments and refining work processes.