Johanna Toth Gyalokay
About Johanna Toth Gyalokay
Johanna Toth Gyalokay is a Customer Success Manager at Waitwhile with a diverse background in service delivery, presales, and tourism.
Current Position at Waitwhile
Johanna Toth Gyalokay is currently serving as a Customer Success Manager at Waitwhile, a position she has held since 2022. Based in Stockholm, Stockholm County, Sweden, Johanna is responsible for ensuring customer satisfaction and optimizing client experiences with Waitwhile's services.
Previous Role at Klarna
Prior to her current role, Johanna worked at Klarna as a Service Delivery Specialist from 2019 to 2022. During her tenure at Klarna in Stockholm, Sweden, she engaged in knowledge base management and concentrated on quality and process improvement.
Experience at Tata Consultancy Services
Johanna held the position of Presales Specialist at Tata Consultancy Services from 2011 to 2019 in Budapest. She was involved in transitions and conducted extensive market research. Additionally, she embraced the basics of ITIL and honed her people skills while with the company.
Career as a Tourist Guide
From 2012 to 2016, Johanna was self-employed as a Tourist Guide in Budapest. She specialized in guiding walking, bus, and boat tours for groups ranging from 2 to 60 people. Her role involved creating memorable experiences for tourists by showcasing the cultural and historical highlights of Budapest.
Educational Background
Johanna studied at Eötvös Loránd University, where she obtained a Bachelor of Arts in Spanish Language and Literature, graduating in 2011. She also attended Klasszis Oktatás Hungary, achieving accreditation as a Tourist Guide in 2012, and later attended EFEB Training Ltd., where she became an Accredited Florist in 2017.
Personal Interests
Johanna has a passion for creating unique and interesting items through sewing and knitting. These personal hobbies reflect her creativity and attention to detail.