Shelley Lewis
About Shelley Lewis
Shelley Lewis is an Onboarding Specialist & Customer Success Manager at Waitwhile, known for developing onboarding processes and enhancing customer experiences.
Title at Waitwhile
Shelley Lewis is currently the Onboarding Specialist and Customer Success Manager at Waitwhile. She has been with the company since 2019. Shelley was the first employee at Waitwhile and has played an essential role in developing the company's onboarding and customer success processes. Her efforts have been key to the growth and efficiency of the team.
Roles and Responsibilities at Waitwhile
At Waitwhile, Shelley Lewis has created an extensive training curriculum for onboarding new employees who interact with customers. She travels to provide in-person training and onboarding for Waitwhile's enterprise clients. Shelley also leads support and setup webinars and demos aimed at enhancing customer experience and conversion to paying accounts. Her contributions include writing pre-written messages for Live Chat responses, creating help articles for the Waitwhile website, and developing explainer and demo videos for potential leads and customers. She has fostered the use of video tools like Gyazo and Loom within the Waitwhile Support Team to resolve customer issues in real time.
Previous Work Experience
Before joining Waitwhile, Shelley Lewis gained diverse work experience across various roles. She worked at Ontario Bible Camp as Activities Director in 2018 for 2 months in Oswego, NY, and as Fine Arts Director at New Covenant Community Church & Oswego Community Christian School from 2016 to 2017. In 2015, she was a House Parent at Goshen Valley Foundation in Waleska, GA. From 2014 to 2019, Shelley worked as a Marketing and Operations Freelancer on Upwork. Additionally, she was a House Parent at Palmer Home for Children from 2012 to 2014 in Columbus, MS, and an Office Manager at AFM Plumbing Services from 2009 to 2012 in Roswell, GA. As the owner of SocialShelley from 2010 to 2019, she demonstrated her entrepreneurial skills.
Education and Training
Shelley Lewis attended the University of Alaska Fairbanks from 2015 to 2019, completing a four-year program. There is also a mention of her studying at Gwinnett Technical College in 1970, although details about the duration or program are unclear. Her educational background provided a solid foundation for her subsequent roles in customer success and onboarding.