Jean Joseph Abboud
About Jean Joseph Abboud
Jean Joseph Abboud is a Customer Support Specialist II at Wellframe, with a background in customer service and management. He has previously held positions at LifeCare, LightForce Orthodontics, and the Financial Accounting Foundation, and holds a Bachelor's degree in Business Management from Sacred Heart University.
Current Role at Wellframe
Jean Joseph Abboud serves as a Customer Support Specialist II at Wellframe, a position he has held since 2021. In this role, he is responsible for addressing customer inquiries and providing support to enhance user experience. His expertise in CRM systems contributes to the efficiency of customer support operations. Abboud's role requires strong communication skills, which he utilizes to collaborate effectively with team members.
Previous Experience in Customer Support
Prior to his current position, Abboud worked at LightForce Orthodontics as a Customer Support Specialist from 2020 to 2021. He also held a role at LifeCare, where he served as a Member Services Researcher from 2019 to 2020 and as a Member Services Researcher Intern from 2018 to 2019. These experiences provided him with a solid foundation in customer service and support, allowing him to develop skills that are essential in his current role.
Educational Background in Business Management
Jean Joseph Abboud earned a Bachelor's degree in Business Management from Sacred Heart University, where he studied from 2016 to 2019. His education provided him with a strong understanding of management principles, which he applies in his professional roles. The knowledge gained during his studies supports his ability to lead customer support initiatives effectively.
Internship and Early Career Experience
Abboud's early career includes an internship at the Financial Accounting Foundation (FAF) as a Communications Intern in 2018. This role lasted for seven months and helped him develop communication skills that are critical in customer support. Additionally, he worked at Cinemaworld as a Supervisor from 2013 to 2017, where he gained management experience that contributes to his current capabilities in team collaboration.
Skills and Expertise
Jean Joseph Abboud possesses strong communication skills and expertise in CRM systems, which enhance his effectiveness in customer support roles. He is proficient in Microsoft Word, allowing him to create detailed reports and documentation. His background in management aids in leading initiatives and fostering a collaborative work environment, demonstrating his commitment to teamwork.