Brad F.
About Brad F.
Brad F. is a Business Analyst III at Western Reserve Group, where he has worked since 2021. He has a diverse background in business analysis and service delivery, with previous roles at Diebold Nixdorf, IKON Document Services, and Homesite Insurance.
Work at Western Reserve Group
Currently, Brad F. holds the position of Business Analyst III at Western Reserve Group, a role he has occupied since 2021. His responsibilities include analyzing business processes and providing insights to improve operational efficiency. Located in Wooster, Ohio, he has contributed to various projects aimed at enhancing service delivery and customer satisfaction.
Previous Experience at Diebold Nixdorf
Brad F. worked at Diebold Nixdorf in two capacities. Initially, he served as a Service Delivery Manager from 2016 to 2018, where he oversaw service operations in North Canton, Ohio. Following this role, he transitioned to a Business Analyst position from 2018 to 2021, focusing on process improvements and data analysis to support business objectives.
Education and Expertise
Brad F. holds a Bachelor of Business Administration (BBA) and a Master of Business Administration (MBA) with a focus on Data Analytics, both from Walsh University. Additionally, he earned an Associate's degree in Business Administration, Management and Operations from Stark State College. His educational background supports his analytical skills and business acumen.
Career Background
Brad F. has a diverse career spanning multiple roles and industries. He worked as a Regional Recruiter/Trainer at IKON Document Services from 2000 to 2006. He then held supervisory positions at Nationwide Insurance from 2006 to 2012 and at Homesite Insurance from 2012 to 2016. His experience includes managing teams and improving service processes across various organizations.
Achievements in Process Improvement
Throughout his career, Brad F. has implemented significant process improvements. He successfully managed process re-engineering projects that streamlined service processes across ten departments. Additionally, he developed a triage tracking system that reduced incidents by over 25% and identified training needs, showcasing his ability to enhance operational efficiency.