Christian Fagan
About Christian Fagan
Christian Fagan is a User Support Specialist at Western Reserve Group, where he enhances user support experiences during major account migrations. He has a background in technical support and cybersecurity, having previously worked at Ashland University in various roles.
Work at Western Reserve Group
Christian Fagan has been employed as a User Support Specialist at Western Reserve Group since 2022. In this role, he has utilized various tools such as ServiceDeskPlus, ManageEngine, Cisco Jabber, and GoToAssist to improve the user support experience. His contributions were particularly significant during a major account migration, where he managed high call volumes and provided essential technical support to ensure a smooth transition for brokerage agency accounts.
Previous Experience at Ashland University
Before joining Western Reserve Group, Christian Fagan worked at Ashland University in several roles. He served as Tech Support Shift Leader from 2020 to 2021, where he led a team in providing technical support. Additionally, he held the position of Security and Infrastructure Intern from 2021 to 2022, contributing to the university's IT security initiatives. Earlier, he worked as a Tech Support Assistant from 2019 to 2020, supporting users with various technical issues.
Education and Expertise
Christian Fagan studied at Ashland University, where he earned a Bachelor of Science degree in Cybersecurity and Computer Science from 2019 to 2022. His educational background has equipped him with a strong foundation in technology and security principles. He has demonstrated expertise in user support and technical assistance, particularly in high-pressure environments.
Career Transition Interests
Christian Fagan has expressed a strong interest in transitioning to a career in cybersecurity management. He aims to leverage his current skills in user support and technology to advance in this field. His background in cybersecurity and experience in technical support positions him well for this career path.