Frank Chow
About Frank Chow
Frank Chow serves as the Service Delivery Manager at WiLine Networks, where he supervises field technicians and manages data and voice deployment projects in Northern California. He has over a decade of experience in service delivery and previously worked as an IT Consultant at Essention Group Inc and as a Team Lead at BT.
Current Role at WiLine
Frank Chow serves as the Service Delivery Manager at WiLine Networks, a position he has held since 2013. In this role, he supervises field technician staff, assigning weekly workloads and leading team meetings. He manages all Northern California data and voice deployment projects, overseeing the process from contractual signature to customer fulfillment and completion. Frank collaborates with cross-functional teams, including network planning, voice, radio frequency, real estate, network provisioning, and field services, to ensure that project commitment dates are met. He also maintains regular communication with customers and vendors to review and verify services ordered.
Previous Experience
Before joining WiLine Networks, Frank worked at Essention Group Inc as an IT Consultant from 2012 to 2013. His earlier experience includes an eight-year tenure at BT, where he served as a Team Lead from 2003 to 2011 in El Segundo, California. These roles provided him with a solid foundation in technical management and service delivery.
Education and Expertise
Frank Chow earned a Bachelor of Science degree in Computer and Information Systems from Arizona State University, where he studied from 1995 to 2000. His educational background supports his expertise in managing technical resources and overseeing service delivery projects.
Team Leadership and Recruitment
In his current role, Frank is responsible for interviewing candidates to hire technical resources for WiLine. He leads a team of field technicians, ensuring effective workload distribution and team collaboration. His leadership skills are essential for maintaining productivity and meeting project deadlines.
Customer and Vendor Relations
Frank initiates and maintains regular communications with customers and vendors. This aspect of his role is crucial for reviewing and verifying services ordered, ensuring that customer expectations are understood and met. He collaborates with sales staff to align on customer expectations and target deadlines.