Anthony Bracamontez
About Anthony Bracamontez
Anthony Bracamontez is a Technical Support Manager at WP Engine in Austin, Texas, with over a decade of experience in leadership roles within the customer service industry.
Current Role
Anthony Bracamontez is currently serving as the Technical Support Manager at WP Engine in Austin, Texas. In this role, he oversees the technical support team, ensuring high levels of customer satisfaction and operational efficiency. He specializes in staff training, supervision, motivation, and mentoring, leveraging his expertise to drive team performance and achieve organizational KPIs.
Previous Experience at Visa
Anthony Bracamontez worked at Visa from 2015 to 2020 for five years in Austin, Texas. He held a position at the Global Contact Assistance Center, where he contributed to operational support and client interactions on a global scale. His role involved ensuring a high standard of customer service, addressing inquiries and issues efficiently, and maintaining performance metrics.
Background in Telecommunications
Before joining Visa, Anthony Bracamontez accumulated significant experience in the telecommunications industry. He worked at AT&T from 2010 to 2015 in Retention & Sales, and at Verizon from 2006 to 2010 in Customer Service Sales. His responsibilities included customer retention, sales, and providing exceptional customer service. These roles helped him develop a comprehensive skill set in customer service excellence and process improvement.
Early Career in Customer Service
Anthony Bracamontez began his career in customer service, working at Citi as a Customer Services Sales Agent from 2004 to 2006 and at Sitel as a Capitol One Customer Service Agent from 2003 to 2004. In these roles, he focused on resolving customer inquiries, enhancing customer satisfaction, and maintaining high service standards.
Education and Skills
Anthony Bracamontez attended Georgetown High School from 1998 to 2002. He further pursued higher education at Angelo State University and The University of New Mexico. Anthony possesses a decade of experience in leadership roles within the customer service industry, specializing in staff training, team motivation, and procedure improvements. He is known for his strong people leadership skills and his ability to enhance systems and operational capabilities.