Tara Kelly
About Tara Kelly
Tara Kelly is the Global Order to Cash Operations Manager at WP Engine in Limerick, Ireland, where she oversees a geographically diverse team and manages global commissions, among other responsibilities.
Current Role at WP Engine
Tara Kelly serves as the Global Order to Cash Operations Manager at WP Engine in Limerick, County Limerick, Ireland. In this capacity, she oversees a geographically diverse team with members in Texas, Nebraska, Florida, Connecticut, and Ireland. Her responsibilities include overseeing and reconciling global commissions for the WP Engine/Flywheel Sales organization and acting as a cross-team collaborator for new process rollouts. In addition, she serves as a User Acceptance Testing (UAT) coordinator and manages dunning and collections reporting.
Previous Positions at WP Engine
Tara Kelly has held multiple positions at WP Engine before assuming her current role. From 2019 to 2021, she worked as the Order to Cash Operations Lead. She also served as the Order to Cash Operations Specialist for nine months in 2019 and as the Order to Cash Operations Associate from 2018 to 2019 for ten months. These roles were also based in County Limerick, Ireland, and involved responsibilities related to billing, customer service, and process management.
Early Career Experiences
Before joining WP Engine, Tara Kelly accumulated significant experience in customer service and billing. At Uber, she worked as a Quality Specialist for five months from 2017 to 2018, and as a Billing/Account Security Analyst from 2016 to 2018. Prior to her tenure at Uber, she had roles at Tesco Mobile and Three as a Billing/Customer Service Specialist & POC from 2014 to 2016 in Castletroy, Limerick.
Educational Background
Tara Kelly achieved a Bachelor of Arts in New Media and English from the University of Limerick, where she focused on Feminist Studies and English Literature from 2010 to 2014. She also studied Feminist Theory and Lingual History at the University of Gothenburg from 2012 to 2013.
Team Management and Customer Satisfaction
In her managerial role, Tara Kelly places a strong emphasis on driving customer satisfaction and preventing churn. She serves as an escalation point for customer queries, ensuring high service quality. Additionally, she champions continuous learning within her team by ensuring team members receive timely feedback and performance reviews.