Carrie Grant (She/Her)
About Carrie Grant (She/Her)
Carrie Grant serves as the Head of Customer Success at Xembly, a position she has held since 2022. With extensive experience in customer success and client operations, she has worked with notable companies such as Marchex and KnowBe4, driving significant revenue and performance goals.
Work at Xembly
Carrie Grant has been serving as the Head of Customer Success at Xembly since 2022. In this role, she focuses on enhancing customer relationships and driving success for clients. Her leadership aims to align customer needs with company objectives, ensuring that clients receive optimal support and value from Xembly's services.
Previous Experience in Customer Success
Before joining Xembly, Carrie Grant held several key positions in customer success and client operations. She was the Vice President of Customer Success at KnowBe4 from 2019 to 2022, where she managed customer relationships and contributed to revenue growth. Prior to that, she worked at Marchex in various roles, including Vice President of Customer Success and Senior Director of Client Operations, from 2013 to 2018.
Career Background
Carrie Grant's career spans multiple roles in customer service and operations. She began her career as a Store Designer at Paper Zone from 1996 to 2005. She then transitioned to BDA, where she served as Director of Client Services and National Retail Manager from 2007 to 2013. Her extensive experience includes managing large teams and driving performance across significant client accounts.
Achievements and Recognition
Throughout her career, Carrie Grant has received several accolades for her contributions to customer success. She was honored with BDA’s 2010 Employee of the Year award and received Marchex's first 'Manager Blue Arrow' award in Q1 2014. She has also successfully promoted over 300 team members during her tenure in various leadership roles.
Education and Skills
Carrie Grant studied at Whatcom Community College from 1995 to 1997. She possesses a unique skill in speed reading, with an ability to read over 620 words per minute. This skill may enhance her capacity to process information quickly, contributing to her effectiveness in customer success roles.