Naomi Mason
About Naomi Mason
Naomi Mason is a Customer Advocate in HR at Zenefits, where she has worked since 2022. She has previous experience as an Escalation Specialist at Citi and held various roles at U-Haul and Domino's.
Current Role at Zenefits
Naomi Mason currently serves as a Customer Advocate in the HR department at Zenefits. She has held this position since 2022, contributing to the company's efforts in enhancing customer experience and support. In her role, she engages with clients to address their HR-related inquiries and provides solutions that align with the company's services.
Previous Experience at Citi
Naomi Mason worked as an Escalation Specialist at Citi from 2016 to 2018. During her two-year tenure in Tucson, Arizona, she handled complex customer issues and escalations, ensuring that client concerns were addressed effectively. This role involved critical thinking and problem-solving skills to enhance customer satisfaction.
Experience at U-Haul
Naomi Mason held multiple roles at U-Haul, including Recruiting Assistant and Recruiter. She worked as a Recruiting Assistant from 2021 to 2022 for 11 months, followed by a brief role as a Recruiter for three months in 2022. In these positions, she was involved in the recruitment process, assisting in attracting and selecting candidates for various roles within the company.
Background in Customer Service
Naomi Mason has a background in customer service, having worked at Domino's as a Customer Service Representative and Payroll Administrator from 2018 to 2021. In this role, she managed customer interactions and payroll processes, gaining valuable experience in customer relations and administrative tasks.
Education at Glendale Community College
Naomi Mason studied at Glendale Community College. The educational background provided her with foundational knowledge and skills that have supported her career in customer service and human resources.