Jennifer Luna
About Jennifer Luna
Jennifer Luna serves as the Customer Experience Enablement Lead at Zenput, where she has worked since 2022. With over a decade of experience in customer service and training roles, she focuses on analyzing and improving processes within the customer experience domain.
Work at Zenput
Jennifer Luna serves as the Customer Experience Enablement Lead at Zenput, a position she has held since 2022. In this role, she focuses on analyzing and improving processes within the customer experience domain. Prior to her current role, she worked at Zenput as a Customer Operations Specialist from 2019 to 2021 and as a Support Engineer from 2021 to 2022. Her experience at Zenput spans various functions, contributing to her expertise in customer service and operational efficiency.
Education and Expertise
Jennifer Luna has a diverse educational background. She studied at Georgia State University and earned a Bachelor of Arts degree. Additionally, she attended the Academy of Art University, where she also achieved a Bachelor of Arts degree. Furthering her education, she completed a Bachelor's degree at Berklee College of Music from 2020 to 2022. She also holds an Associate’s Degree from Middlesex County College. With over 10 years of experience in customer service and training roles, she possesses significant expertise in enhancing customer experiences.
Background
Jennifer Luna has a varied professional background, primarily based in Atlanta, Georgia. She has held multiple roles in customer service and operations across different organizations. Her career includes positions such as Sales Coordinator at Maharam, Marketing Associate/Social Media Manager at Base Brands, LLC, and Plant Administrator at Millwood, Inc. Packaging Supplies & Equipment. Additionally, she worked as an Administrative Assistant and Assistant Office Manager at MaidPro, and as a Retail Wireless Consultant at Verizon Wireless.
Achievements
Throughout her career, Jennifer Luna has led projects aimed at enhancing team efficiency and improving internal and external documentation processes. Her focus on analyzing and improving customer experience processes has been a significant aspect of her roles at Zenput and previous positions. With a solid foundation in customer service and operational roles, she has contributed to various initiatives that support organizational goals.