Stephanie Jourdan
About Stephanie Jourdan
Stephanie Jourdan is a Customer Support Manager at Zerocater, where she has focused on process and policy management since 2017. With a background in various roles across multiple organizations, she emphasizes effective communication and has a strong interest in understanding all aspects of business.
Current Role at Zerocater
Stephanie Jourdan has served as the Customer Support Manager at Zerocater since 2017. In this role, she has developed a strong focus on process and policy management, which enhances the efficiency of customer support operations. Her emphasis on effective communication with clients and coworkers is a key component of her management style, contributing to successful interactions and resolutions.
Previous Work Experience
Prior to her current position, Stephanie held various roles that contributed to her expertise in customer support and training. She worked at Texas Disposal Systems as a Media Administrator and later as a Customer Care Training Lead. Additionally, she served as an Administrative Assistant for the Educator Quality Department at the Austin Independent School District and as an Instructional Designer at Harte Hanks. Her experience also includes positions at Edc Moving Systems, Stitch Fix, and Bidclerk.
Education and Qualifications
Stephanie Jourdan earned a Bachelor of Arts in English from Illinois State University, where she studied from 2000 to 2004. Her educational background provides a foundation for her strong communication skills, which she applies in her professional roles. She also attended Lincoln-Way High School, completing her studies there from 1995 to 2000.
Skills and Interests
Stephanie emphasizes the importance of communication and process management in her work. She has a keen interest in learning about all aspects of a business, which supports her effectiveness as a manager. Known for her curiosity and preparedness, she actively explores partnership opportunities to enhance her team's capabilities and service offerings.