1E
1E provides a Digital Employee Experience (DEX) software solution that leverages AI to enhance IT operations, offering tools for automation, security, and compliance, and reporting significant ROI for its customers.
Services
1E provides a comprehensive suite of Digital Employee Experience (DEX) software solutions designed to improve IT operations. Their services include solutions for Microsoft Intune, Device Refresh, Service Desk Automation, Visibility, Control, and Compliance, and Digital Experience Observability. The platform assists IT teams in enhancing end user experience, tightening security, reducing operational costs, and transitioning IT operations from a cost center to a strategic enabler. They also offer professional services that maximize investment, improve user experience, enhance security, and drive cost savings.
Products
The core product offering from 1E is their Digital Employee Experience (DEX) platform. This platform employs AI to prevent IT problems before they affect users. The specific product solutions encompass Microsoft Intune integration, Device Refresh, Service Desk Automation, and tools for Visibility, Control, and Compliance. The DEX platform is aimed at improving digital experience observability, allowing IT teams to identify and resolve issues proactively. This helps in enhancing operational efficiency, ensuring security, and reducing costs.
Sector
1E operates within the IT software sector, specifically focusing on Digital Employee Experience (DEX) solutions. Their services cater to IT operations, providing tools that leverage AI for proactive IT issue resolution. The sector they are part of addresses the needs of end-user computing environments, aiming to improve user experience, security, and cost efficiency for IT operations. Their solutions are relevant for enterprises looking to optimize IT functions and derive strategic value from their IT investments.
Resource Hub
1E offers an extensive resource hub that includes original DEX analysis, case studies, on-demand webinars, and more. This hub is designed to provide IT professionals with insights and methodologies for improving digital employee experiences. The resources aim to equip users with the knowledge and tools necessary to enhance IT operations and user satisfaction. By providing real-world examples and expert analyses, 1E helps organizations understand the benefits and implementation strategies for effective DEX management.
ROI and Financial Impact
1E has demonstrated substantial financial impact through their products and services. They reported a significant ROI of $73,212,786 generated this year, and over $255 million last year. The company claims a 3-year ROI rate of 202% with a payback period of less than 6 months. These figures suggest that 1E's DEX solutions are not only effective in improving IT operations but also in delivering economic value to their clients. This reflects the financial benefits of investing in their AI-driven IT solutions, which help in reducing costs and generating measurable returns.