Andrew Dubois
About Andrew Dubois
Andrew Dubois is a Senior Service Delivery Manager at 1Path, where he oversees service delivery for over 100 clients. He has a diverse background in technical support and education, with previous roles including Systems Administrator and IT Department Chairperson.
Current Role at 1Path
Andrew Dubois serves as the Senior Service Delivery Manager at 1Path, a position he has held since 2022. In this role, he manages service delivery for over 100 clients, ensuring that their needs are met efficiently. He collaborates closely with account and technical managers to develop business reports and identify technical solution opportunities for clients. His focus includes streamlining service delivery through automation in partnership with the central operations team.
Previous Experience at 1Path
Prior to his current role, Andrew Dubois worked at 1Path as a Systems Administrator from 2020 to 2022. During his tenure, he was promoted from Systems Administrator Level 2 to Level 3 and then to Service Delivery Manager in less than 30 months. His responsibilities included overseeing technical operations and ensuring effective service delivery to clients.
Professional Background
Andrew Dubois has a diverse professional background in technical support and education. He worked at M*Modal as a Team Leader: Technical Support Engineer for ten years, from 2004 to 2014. He also served as the IT Department Chairperson at Interactive College of Technology from 2017 to 2020, where he managed the department and its operations. His experience includes coaching and mentoring a team of engineers, administrators, and technicians.
Educational Qualifications
Andrew Dubois holds multiple degrees. He achieved a Graduate Certificate in Information Design and Communication from Southern Polytechnic State University. He also earned a Master's degree in Secondary Education from the University of Phoenix. Additionally, he obtained a Bachelor of Arts in English Studies from the University of New Hampshire. His educational background supports his roles in both technical and educational environments.
Client Management and Revenue Oversight
In his current position, Andrew Dubois oversees nearly 50 clients, generating a monthly recurring revenue of over $500,000. His role involves ensuring that client expectations are met and that service delivery is optimized. This responsibility highlights his capability in managing significant client accounts and contributing to the financial success of the organization.