Tom Walsh
About Tom Walsh
Vice President of Customer Service
Tom Walsh holds the position of Vice President of Customer Service. In this role, he manages and oversees customer interactions and support services, ensuring the delivery of high-quality support and satisfaction. His responsibilities likely include leading customer service teams, developing service strategies, and resolving high-level customer issues, drawing on his extensive experience in telecommunications and project management.
Career Beginnings in Defense Contracting
Tom Walsh began his career in a leadership role with a defense contractor. During this time, he was responsible for overseeing classified and unclassified communications systems for the US military. This role required strong management and technical skills to ensure secure and effective communication systems. This initial position laid a foundation for his later roles in IT and project management.
Experience with Gerson Lehrman Group
Before his current role, Tom Walsh served as a council member and freelance business consultant with the Gerson Lehrman Group. In this position, he provided expert advice and valuable insights on telecommunications and project management engagements. His contributions helped organizations navigate complex business challenges, leveraging his extensive industry knowledge and experience.
Roles in IT and Project Management
Tom Walsh has held several key management positions in IT and project management. He served as the Senior Director of IT Operations at Syniverse, Network Manager at Masonite, and Regional IT Manager at Kellogg Brown and Root. In these roles, he managed diverse IT operations and projects, ensuring seamless communication and technology deployment across various organizational levels.
Educational Background and Certifications
Tom Walsh received a BS in Business Administration and a cybersecurity certification from St Petersburg College. In addition to his academic qualifications, he holds numerous certifications from major technology leaders and industry organizations, highlighting his commitment to continuous learning and professional development in the field of technology and customer service.