Mark J. Roy
About Mark J. Roy
Mark J. Roy is an Information Technology Support Analyst with extensive experience in IT roles, currently employed at 9 Story Media Group in Toronto, Canada. He has a background in Multimedia Technology and Broadcasting Television and Video Production from Canadore College and has held various positions in the IT sector over the past two decades.
Work at 9 Story Media Group
Mark J. Roy has been employed at 9 Story Media Group as an Information Technology Support Analyst since 2019. In this role, he is responsible for overseeing technology implementations and providing support for various IT systems. His position involves interacting with quality assurance and development teams to monitor systems and implement necessary processes. He also conducts research into new technologies and maintains a knowledge base for front line staff.
Previous Experience at Rogers Communications
Prior to his current role, Mark J. Roy worked at Rogers Communications for 14 years as a Senior Production Systems Administrator from 2003 to 2017. His responsibilities included overseeing technology implementations and providing support for production systems. He also chaired Root Cause Analysis meetings to address severity 1 issues and provided administrative support for the network Change Management department.
Education and Expertise
Mark J. Roy studied at Canadore College, where he achieved a diploma in Multimedia Technology from 2002 to 2003. He also completed a program in Broadcasting Television and Video Production from 2000 to 2002. His educational background provides him with a solid foundation in technology and media, which he applies in his current and previous roles in IT support and systems administration.
Career Path and Roles
Mark J. Roy's career includes various roles in IT support and systems administration. After his tenure at Rogers Communications, he briefly worked as an IT Desktop Analyst at Corby Spirit and Wine Limited in 2018 and as an IT Support Technician at the Ontario Institute for Cancer Research in early 2019. His diverse experience in these positions has equipped him with a broad skill set in technology support and project management.
Coaching and Team Leadership
In his roles, Mark J. Roy has taken on leadership responsibilities, including coaching and training team members as a Team Lead in the IT department. He has identified and recommended solutions to improve operational efficiencies and reduce costs, demonstrating his commitment to enhancing team performance and organizational effectiveness.