Nicole Stitch
About Nicole Stitch
Nicole Stitch serves as the Care Coordinator Manager at A Place for Mom, where she has worked since 2023. With a background in Early Childhood Education and Psychology, she has extensive experience in customer service and management within the non-profit and human service sectors.
Work at A Place for Mom
Nicole Stitch has been serving as the Care Coordinator Manager at A Place for Mom since 2023. In this role, she oversees care coordination efforts and manages a team to ensure quality service delivery. Prior to her current position, she worked as a Care Coordinator Team Lead and Trainer from 2021 to 2023, where she developed training programs and led a team of care coordinators. Nicole also held the position of Consultant at A Place for Mom from 2020 to 2021, contributing to the organization's mission of supporting families in finding senior care.
Education and Expertise
Nicole Stitch studied Early Childhood Education and Teaching at St. Clair College from 2004 to 2006, earning her Early Childhood Education credential. She furthered her education at the University of Windsor, where she studied Psychology for one year in 2006 to 2007. Her educational background supports her expertise in human services and customer relations. Additionally, she possesses strong skills in Microsoft Suite and Salesforce, which enhance her capabilities in managing information and customer relationships effectively.
Background in Customer Service and Sales
Nicole Stitch has a background in customer service and sales, which complements her management and coaching skills. This experience has equipped her with the ability to effectively engage with clients and understand their needs. Her customer service skills are particularly valuable in the non-profit and human service sectors, where empathy and communication are essential for success.
Previous Experience at Kindly Care
Before her tenure at A Place for Mom, Nicole worked as an Onboarding Manager at Kindly Care from 2017 to 2020 in the San Francisco Bay Area. In this role, she was responsible for onboarding new staff and ensuring they were well-prepared to meet the needs of clients. Her experience at Kindly Care contributed to her understanding of care coordination and management in the healthcare sector.