Shannon Harvey
About Shannon Harvey
Shannon Harvey is a Customer Success Manager with a strong background in account management and customer support. She has worked in various roles related to marketing, sales, and senior care, demonstrating a commitment to helping seniors and their families find suitable care options.
Work at A Place for Mom
Shannon Harvey currently serves as a Customer Success Manager at A Place for Mom, a role she has held since early 2023. In this position, she manages a portfolio of over 80 accounts, providing ongoing support, training, and feedback to ensure customer satisfaction. Her responsibilities include exceeding sales goals, quotas, and key performance indicators (KPIs), showcasing her effectiveness in this role.
Experience at Magical Vacation Planner
Since 2019, Shannon has worked as a Travel Advisor at Magical Vacation Planner. Over her five years in this role, she has utilized her skills in customer service and account management to assist clients in planning their vacations, ensuring a seamless experience.
Previous Roles and Responsibilities
Shannon has held various positions prior to her current roles. She worked as a Marketing Assistant at Capsugel from 2004 to 2009, and later as a Regional Housing Manager at Mental Health America of South Carolina from 2011 to 2014. Additionally, she served as a Career Development Coach at Piedmont Technical College for six months in 2023 and as a Sales and Marketing Representative at the South Carolina Education Lottery from 2014 to 2022.
Education and Expertise
Shannon holds a Bachelor of Science degree in Psychology from Lander University, which she completed between 2004 and 2010. Her educational background has equipped her with strong interpersonal, analytical, and communication skills, which are essential in her roles in customer success and account management.
Passion for Senior Care
Shannon is passionate about helping seniors and their families find suitable care options that meet their needs and preferences. This commitment is evident in her work at A Place for Mom, where she focuses on providing support and guidance to families navigating care decisions.