Gina Rowe, Mha, Mbec, Cqia
About Gina Rowe, Mha, Mbec, Cqia
Gina Rowe is a Contact Center Load Manager at Academic Partnerships, where she has worked since 2013. She holds multiple degrees, including a Master's in Business Ethics and Compliance and a Master's in Health Care Administration, and has extensive experience in various roles within the Dallas/Fort Worth area.
Current Role at Academic Partnerships
Gina Rowe has served as the Contact Center Load Manager at Academic Partnerships since 2013. In this role, she is responsible for overseeing call center operations in the Dallas/Fort Worth area. Her tenure of 11 years reflects her commitment to the organization. Rowe has developed dashboards to track dialer performance, enhancing operational efficiency. She also facilitates inter-departmental communications to foster a positive team-oriented atmosphere and collaborates with IT/Telecom and third-party vendors to address call center needs.
Professional Background
Gina Rowe has a diverse professional background in the healthcare and education sectors. Prior to her current role, she worked at Academic Partnerships as a Team Lead and Enrollment Manager from 2009 to 2013. She also held the position of Provider Relations Representative at ppoNEXT from 2003 to 2005 and served as Project Administrator II - Quality Improvement at Trail Blazer Health Enterprises LLC from 2005 to 2008. Her experience spans over a decade in various capacities, contributing to her expertise in contact center management.
Educational Qualifications
Gina Rowe holds multiple degrees and certifications. She earned her Master’s Degree in Business Ethics and Compliance from New England College of Business and Finance in 2011. Rowe furthered her education by obtaining a Master of Science in Health Care Administration from The University of Texas at Arlington in 2018. She also completed her Bachelor’s Degree in Business Administration and Management at Henderson State University in 1985. Additionally, she achieved the Certified Quality Improvement Associate (CQIA) designation from the American Society for Quality in 2006.
Skills and Expertise
Gina Rowe possesses a range of skills pertinent to her role in contact center management. She creates procedures and provides training to ensure compliance adherence within the organization. Her ability to develop data tracking systems, such as dashboards for dialer performance, showcases her analytical skills. Rowe's experience in facilitating communication across departments contributes to a collaborative work environment, enhancing overall operational effectiveness.