Amanda Facey
About Amanda Facey
Amanda Facey is a Community Support Specialist with over eight years of experience in customer care. She has a strong background in written communication and troubleshooting, having worked in various roles across multiple companies.
Work at Acadeum
Amanda Facey has been employed at Acadeum as a Community Support Specialist since 2022. In this role, she focuses on providing support through non-phone platforms, leveraging her exceptional typing speed and written communication skills. Amanda utilizes various communication and support tools, including ZenDesk, Slack, Hubspot, and Loom, to assist users effectively. Her responsibilities include troubleshooting and processing incoming chats and emails, ensuring a high level of service for both students and institutions.
Previous Experience at CommentSold
Prior to her current position, Amanda worked at CommentSold as a Customer Care Specialist from 2020 to 2022. Her tenure at CommentSold ended due to a company-wide layoff. During her time there, she developed skills in customer care, focusing on resolving inquiries and providing support through various channels.
Customer Service Background
Amanda has over eight years of experience in customer care across multiple roles. She began her career at TeleTech, where she served as a Customer Service Representative and later as a Chat Coach, a Level 1 Supervisor, from 2010 to 2013. She also worked at Asurion as a Customer Service Representative for four months in 2014 and at Uber in Community Operations from 2014 to 2016. Additionally, she held a position as a Direct Support Professional at Community Concepts, Inc. from 2019 to 2020.
Education and Expertise
Amanda Facey studied at Ashford University, where she earned a Bachelor's degree in Early Childhood Education and Teaching from 2013 to 2015. She also obtained an Associate's degree in the same field from 2011 to 2013. Furthering her education, Amanda achieved a Master's degree in Education from Ashford University from 2016 to 2017. Her educational background complements her expertise in customer support and communication.