Ishita Chakraborty
About Ishita Chakraborty
A confident, result-oriented Senior Project/Program Manager with 14+ years of IT experience and excellent track-record of stakeholders’ satisfaction, team building and strategic insight. I have successfully managed large scale IT projects and programs for some of the market-leading companies in Product and Services, Banking and Public-Sector domain. At present, I lead teams to deliver business-critical projects across various global locations. Synopsis: Manage IT Infrastructure Projects through all the five project management phases. Manage New Site and Datacenter Setup and Datacenter Migration projects. Manage Office Consolidation; Expansion; Acquisition projects from IT Infrastructure perspective. Implementing Agile Methodologies in managing projects. Strong experience in Service Outsourcing and Service Management Strong strategic, Infrastructure Transformation planning and global delivery experience Experience in Business as Usual (BAU) Support, Service Deliver process, SLA, setting up communication process Offshore delivery center setup, Finance Management, Vendor Management, Program management and Operation Management PMP Certified project manager with experience in Service delivery, Migration, BAU Support, ITIL process design and Implementation, and Infrastructure Management Services. A confident team leader and a very good speaker, capable of effectively generating and delivering and presenting IT solutions to prospective customers. Offer strong leadership and team building skills. Experience in Contract management including defining SOWs, SLAs, risks, mitigations, CSAT parameters etc.