Austin Laurent
About Austin Laurent
Austin Laurent is a Sales Engineer at Accruent, where he has worked since 2017 in Austin, Texas. He has a diverse background in technical support and engineering, having previously held positions at Rolls-Royce, Rackspace, and WP Engine.
Work at Accruent
Austin Laurent has been employed at Accruent since 2017 as a Sales Engineer. In this role, he provides technical insight and addresses key issues for customers as part of the sales support team. His responsibilities include collaborating with clients to understand their needs and ensuring that the solutions offered align with their technical requirements. Prior to his current position, he worked at Accruent as a Technical Support Engineer for 11 months, where he gained valuable experience in customer support and technical troubleshooting.
Previous Experience
Before joining Accruent, Austin Laurent held several positions that contributed to his technical expertise. He worked at Rolls-Royce as a Help Desk technician from 2008 to 2009 in London, England. Following this, he spent five years at Rackspace as a Dcops Technician from 2009 to 2014 in San Antonio, Texas, where he developed and refined processes in Data Centers, emphasizing 5S and white-glove standards. He also worked at WP Engine as Technical Support from 2015 to 2016 in Austin, Texas.
Technical Skills and Expertise
Austin Laurent has honed his technical skills in both Windows and Linux operating systems throughout his career. His experience spans various roles in technical support and engineering, allowing him to develop a comprehensive understanding of system operations and customer needs. This technical foundation supports his current role at Accruent, where he applies his knowledge to solve customer issues effectively.
Career Timeline
Austin Laurent's career began in 2008 at Rolls-Royce, where he worked for one year. He then transitioned to Rackspace, where he spent five years as a Dcops Technician. After that, he worked at WP Engine for one year before returning to Accruent in a technical support role. He progressed to his current position as a Sales Engineer in 2017, marking a continuous trajectory of growth in technical and sales support roles.