Bruno Nascimento
About Bruno Nascimento
Bruno Nascimento serves as a Digital Customer Success Manager at Accruent, where he has worked since 2022. He has extensive experience in customer service and success roles across various companies, including Concentrix, InEvent, and The HEINEKEN Company.
Work at Accruent
Bruno Nascimento has been employed at Accruent as a Digital Customer Success Manager since 2022. In this role, he focuses on enhancing customer success and adoption of software products. He works cross-functionally with various departments, including Sales, Professional Services, Operations, and Marketing, to improve renewal terms and drive business growth. His responsibilities include managing customer relationships and business proposals for products such as Meridian, Lucernex, EMS, FAMIS 360, Data Insights, Verisae, and Maintenance Connection.
Previous Experience
Before joining Accruent, Bruno Nascimento held several positions in customer service and logistics. He worked at Concentrix as a Customer Service Analyst from 2018 to 2020 in Porto, Portugal. He also served as an Enterprise Customer Success Global Specialist at InEvent for three months in 2020. Prior to these roles, he was a Logistics Analyst at The HEINEKEN Company and an Accounts Receivable Analyst at Coca-Cola FEMSA, both in Jacareí, São Paulo, Brazil. His early career included positions at Embraer, Disney Cruise Line, and Carrefour Brasil.
Education and Expertise
Bruno Nascimento studied Business Administration and Management at Etep - Centro Universitário, where he earned a Bachelor of Business Administration (BBA) degree from 2011 to 2015. His educational background provides him with a solid foundation in business principles, which he applies in his current role to manage customer relationships and business proposals effectively.
Skills and Tools Utilized
In his role as a Digital Customer Success Manager, Bruno Nascimento utilizes various tools to enhance his performance. He is proficient in Salesforce, Clari, and Microsoft Office, which he employs to manage customer interactions and analyze data. His focus on improving renewal terms and driving business growth is supported by his expertise in software products and customer relationship management.