Cesar Alfredo
About Cesar Alfredo
Cesar Alfredo is a Digital Customer Success professional with over a decade of experience in the Information Technology and SaaS industry. He has held positions at IBM and currently works at Accruent, specializing in customer support and operational processes.
Work at Accruent
Cesar Alfredo has been employed at Accruent as a Digital Customer Success professional since 2022. In this role, he acts as a vital link between sales teams, business partners, processing teams, and IT teams. His responsibilities include ensuring effective communication and the smooth execution of processes within the organization.
Previous Experience at IBM
Cesar Alfredo worked at IBM for a total of nine years, holding two significant positions. From 2012 to 2018, he served as a Senior Account Analyst in Hortolandia, where he focused on customer support and operational processes. Following this, he worked as a SaaS PO & Provisioning Professional from 2018 to 2021, also in Hortolandia, where he further developed his expertise in software system configuration and quotation creation.
Education and Expertise
Cesar Alfredo studied at Universidade Paulista (UNIP), where he focused on Negócios Internacionais e Comércio Exterior, achieving a degree in Comércio Exterior from 2013 to 2014. Additionally, he earned an Associate Degree from Houston Community College. His educational background complements over a decade of experience in the Information Technology and SaaS industry.
Skills and Specializations
Cesar Alfredo specializes in customer support and end-to-end operations within the SaaS sector. His skill set includes assisting sales teams with software system configuration, quotation creation, and managing billing disputes, invoice reconciliation, and service cancellations. His experience positions him as a knowledgeable professional in the field.