Mike Metcalf
About Mike Metcalf
Mike Metcalf is a Senior Manager of Cloud Operations at Accruent, specializing in troubleshooting SCCM issues for large clients. He has a background in database administration and technical analysis, with previous roles at The Co-operative Group and Celerity Limited.
Current Role at Accruent
Mike Metcalf serves as the Senior Manager of Cloud Operations at Accruent, a position he has held since 2019. His responsibilities include overseeing cloud operations and ensuring efficient service delivery. He works from Doxford International in Sunderland, contributing to the company's objectives in cloud technology and operations management.
Previous Experience at The Co-operative Group
Prior to his current role, Mike Metcalf worked at The Co-operative Group as a Database Administrator and Technical Analyst from 1999 to 2004. During this five-year tenure, he developed his skills in database management and technical analysis, laying a foundation for his future career in IT operations.
Experience at Celerity Limited
From 2013 to 2016, Mike Metcalf held the position of Principal Consultant at Celerity Limited, located in Doxford International Business Park, Sunderland. In this role, he specialized in troubleshooting and resolving issues related to System Center Configuration Manager (SCCM) across multiple sites and domains for large customers. He also administered Celerity's Microsoft Partner programme membership.
Education and Expertise
Mike Metcalf studied at the University of Sunderland, where he earned a Bachelor of Science degree in Computing (Hons) from 1998 to 2005. His education provided him with a strong foundation in IT principles, which he has applied throughout his career. He has extensive experience in SQL Server analysis, performance tuning, and troubleshooting, along with expertise in Active Directory upgrades and Office 365 migrations.
Certifications and Achievements
Mike Metcalf is Dell certified in various disciplines, showcasing his extensive knowledge in servers, switches, and storage. He has successfully completed four ISO27001 implementations, achieving zero non-conformances in the most recent implementation. Additionally, he led a System Center Operations Manager (SCOM) upgrade from 2007 to 2012 R2 for a Local Authority, which involved managing gateway servers and third-party management packs.