Amrish Mahajan
About Amrish Mahajan
Amrish Mahajan serves as the Senior Director of Customer Support at Acer, where he has worked since 2016. He has extensive experience in customer service roles across various companies, including Pertech Computers Ltd and Compaq Computer (India) Private Ltd.
Current Role at Acer
Amrish Mahajan serves as the Senior Director of Customer Support at Acer, a position he has held since 2016. He operates from the Bengaluru Area, India, where he is responsible for aligning customer service operations with the overall business strategy. His role includes mentoring and reviewing the performance of the customer service team, ensuring that customer support meets the company's standards and objectives.
Previous Experience at Acer
Prior to his current role, Amrish Mahajan held several positions at Acer. He worked as the Head of Service Delivery from 2014 to 2016 and as the Head of Relationship Support from 2012 to 2013. He also served as the Regional Customer Support Manager from 2007 to 2011. During his tenure, he implemented new strategies to enhance the customer service experience and establish best practices.
Career at Pertech Computers Ltd
Amrish Mahajan began his career at Pertech Computers Ltd, where he held various roles from 1986 to 1995. His positions included Customer Engineer, Senior Customer Engineer, Territory Service Manager, and Assistant Manager. He also worked as a Deputy Manager for one year. His experience at Pertech laid the foundation for his future roles in customer support and service management.
Experience at Compaq Computer (India) Private Ltd
Amrish Mahajan worked at Compaq Computer (India) Private Ltd as an Area Manager from 1997 to 2002. In this role, he was responsible for overseeing customer support operations and ensuring service delivery met company standards. His experience at Compaq contributed to his expertise in customer service management.
Skills and Responsibilities
In his current role, Amrish Mahajan is responsible for implementing strategies that enhance customer service and align operations with business goals. He focuses on establishing best practices within the customer support team and plays a key role in mentoring team members. His leadership is vital in maintaining high standards of customer service at Acer.