Aceyus
Aceyus is a contact center technology company headquartered in Charlotte, NC, known for its customizable dashboards, omnichannel reporting, and customer journey analytics.
Services
Aceyus offers a wide range of services tailored for contact center management. Their solutions include customizable dashboards for real-time metrics visualization, call center analytics to enhance customer experience insights, and omnichannel reporting that unifies contact center data. They also provide advanced customer journey analytics to optimize interactions and ensure a seamless customer experience. The company supports robust data integrations, centralizing customer data from various sources like CRM, WFM, and telephony platforms.
Certifications and Compliance
Aceyus is certified by Avaya DevConnect for interoperability with Avaya products, ensuring their solutions work seamlessly within Avaya environments. Additionally, the company offers HIPAA compliant products, which are crucial for maintaining data privacy and security, especially in industries that handle sensitive information such as healthcare.
Headquarters
Aceyus is headquartered in Charlotte, NC, with an additional office located in Jacksonville Beach, FL. These locations allow them to serve a broad range of clients across different regions effectively.
Recognitions and Awards
Aceyus was recognized as one of the 20 Most Promising Contact Center Technology Solution Providers of 2020 by CIOReview, highlighting their innovation and effectiveness in the industry. They have also received MarCom Platinum and Gold Awards for their branding and website design, underscoring their commitment to high-quality marketing and user experience.
Products
Aceyus developed Aceyus VUE, a comprehensive data visualization tool that provides actionable insights in one centralized location. This product is designed to work seamlessly with a variety of integrations, including CRM, WFM, and telephony platforms, making it a versatile solution for different contact center needs.