Abshir Abdi
About Abshir Abdi
Abshir Abdi is a Designated Support Engineer at Aceyus in Charlotte, North Carolina, with over 20 years of experience in production support and customer service. He has a strong background in quality assurance, software development lifecycles, and is proficient in various DevOps tools and cloud platforms.
Work at Aceyus
Abshir Abdi has been employed at Aceyus as a Designated Support Engineer since 2021. In this role, he is responsible for providing technical support and ensuring the smooth operation of systems. His position is based in Charlotte, North Carolina, where he utilizes his extensive experience in production support and customer service to address client needs effectively.
Education and Expertise
Abshir Abdi earned a Bachelor of Science degree in Aviation Technology and Management from the University of the District of Columbia, studying from 1994 to 1998. His educational background complements his professional expertise, particularly in Quality Assurance and Software Development Lifecycles. He is proficient in various operating systems, including Windows Server 2016, Red Hat Enterprise, CentOS, and Ubuntu.
Technical Skills and Tools
Abshir Abdi possesses a wide range of technical skills, particularly in utilizing DevOps tools such as TeamCity, Ansible, Testrail, JIRA, Confluence, Selenium, Terraform, Jenkins, and Rundeck. He is also experienced with cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure. His knowledge extends to database management systems like SQL Server, Oracle, and Teradata, as well as reporting tools such as Jasper and COGNOS.
Background in Production Support
Before joining Aceyus, Abshir Abdi worked at the Airlines Reporting Corporation (ARC) as a Production Support Engineer for 22 years, from 1998 to 2020. His long tenure at ARC provided him with significant experience in production support, enhancing his ability to manage customer service and technical challenges effectively.
Experience in Customer Service
With over 20 years of experience in production support and customer service, Abshir Abdi has developed strong skills in addressing client needs and resolving technical issues. His extensive background in these areas supports his current role at Aceyus, where he applies his knowledge to ensure high levels of customer satisfaction.