Chengchieh Chiu
About Chengchieh Chiu
Chengchieh Chiu is a PS Custom Support Engineer I with extensive experience in technical support and database management. He has worked for notable companies such as Apple and Aceyus, and holds degrees in Engineering and Management of Advanced Technology and Computer Science.
Current Role at Aceyus
Chengchieh Chiu currently holds the position of PS Custom Support Engineer I at Aceyus, where he has been employed since 2021. In this role, he is responsible for troubleshooting real-time issues faced by customers, utilizing remote applications to address data migration, database, and server problems. He also provides application training to both internal employees and external customers, ensuring they are equipped to use the Aceyus 7 application platform effectively.
Previous Experience at Aceyus
Before his current position, Chengchieh Chiu worked at Aceyus as a SQL Support Engineer from 2019 to 2022. During this time, he focused on editing and reviewing user guides for the Aceyus 7 application platform. His role involved integrating custom SQL scripts into the Aceyus application, enabling clients to access UCCE/CMS/CVP call data, and analyzing UCCE and Avaya call data for customer dashboards.
Experience at Apple
Chengchieh Chiu has also worked at Apple in two capacities. He served as a Technical Specialist from 2019 to 2022 and is currently a Technical Expert since 2021. In these roles, he has been involved in providing technical support and troubleshooting for customers, enhancing their experience with Apple products and services.
Educational Background
Chengchieh Chiu holds a Bachelor of Science degree in Engineering and Management of Advanced Technology from Chang Jung Christian University, which he attended from 2008 to 2012. He also studied Computer Science at Western Illinois University for one year, from 2014 to 2015, where he earned another Bachelor of Science degree.
Previous Role at BV USA LLC
Prior to his work at Aceyus and Apple, Chengchieh Chiu worked as an IT Technician at BV USA LLC from 2016 to 2019. His role involved providing technical support and maintaining IT systems in Elk Grove Village, Illinois, contributing to the operational efficiency of the organization.